| Internet Banking & Bill Pay Frequently Asked Questions |
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| Internet Banking & Bill Pay Frequently Asked Questions |
| For the purposes of this document, NECB refers to “NorthEast Community Bank,” IB refers to “Internet Banking” & BP refers to “Bill Pay with Checkfree” |
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- What is my user ID and password?
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- If you are a first time user, you must enter your social security number in the User ID field and enter your telephone-banking PIN in the password field. If you have never used our telephone banking system, your password is the last 4-digits of your social security number.
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- What if I do not want to use my SS# as my User ID?
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- Once you have successfully logged onto IB, you will be prompted to change your password and your user ID.
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- What else can I view, before I log into the secure website?
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- From the log in screen, you can learn more about the following topics, by scrolling to the bottom of the page and clicking the relevant link:
- Browser recommendations
- Password reset (not for first time users)
- Information for AOL users
- View a Demo of IB
- View Security information
- Support for log-in difficulties
- NorthEast Community Bank’s Internet Banking disclosure
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- Can anyone use the IB product?
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- Yes, all NECB customers are eligible to use IB free of charge.
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- Once logged in, what can I see/do?
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- Once logged in, you will be brought to the Welcome page. From here, you can easily select several functions, by clicking a variety of buttons. The welcome page defines each button function:
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Account Access |
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When clicked, the Account Access button will bring you to a summary view of the NECB accounts. At the bottom of this page, there is a “Quick Transfer” option which allows you to initiate transfers to and from NECB accounts.
Within the account summary window, you can click individual account numbers and view account history information. History information can be sorted by date, check number, Transaction description, credits or even debits. While in the account history view, you can export the information into other programs, change the date range, or change the account you are viewing a history of, by scrolling to the bottom of the page.
When viewing a checking account history, you can view images of paid items by clicking on the individual check numbers. |
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Payment Manager |
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When clicked, the Payment Mananger button will bring you to the Checkfree bill pay product. Please refer to the bottom of this page for information on Bill Pay. |
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Stock Quote |
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When clicked, this feature allows you to track stock quotes of your choice. |
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User Options |
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This button allows you to customize your IB experience. From here, you can: |
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- Change PIN: Users can change their PIN as often as they like
- Change Timeout: The system will automatically log users off IB, if they are inactive for a period of 20 minutes. You can extend this period to 30 or 40 minutes.
- Change Email Address: Update email addresses as often as you like.
- History Date Range: Customize what you see when you are in the account history view:
- Current month only
- View from the same day in the previous month (rolling 30 day period)
- View the current month and the previous month
- Default History Sort Order: Choose Ascending or Descending orders for history view.
- Change Start Page: Select what page you want to be brought to, once you’ve logged into IB:
- Original welcome page (default)
- Account Access
- Stock Quotes
- User Options
- Change Account Nicknames: Give your NECB account a name that is easily identifyable to you.
- Forgotten Password Setup: Choose and answer three questions. By doing this, you can automatically reset your password in the event you forget your PIN. If you do not do this, you will have to call NECB’s Electronic Banking Department @ 914.684.2500 to reset your forgotten password.
- Change User ID: Allows you to change the User ID you use at log on.
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Help |
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Basic IB help. |
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Email |
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This button generates an email that is addressed to: customercare@northeastcommunitybank.com |
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Sign Off |
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This button ends the IB session. |
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- I am trying to transfer funds from my passbook savings account, but I am receiving a failure notice. What’s wrong?
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- Passbook Savings Accounts are non-transaction accounts and are governed by Regulation D. If you exceed 6 transfers within a 30-day period, you will receive the error message listed below. Only after the cycle ends, will you be able to transfer funds in/out of this account.
Error message:
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